FAQs

Is there an implementation fee?
No. Preferred Hotels & Resorts member hotels get a waiver of implementation fees as part of your membership. 

Do I require a database tool to engage?
No. Amadeus Hospitality Guest Management Solutions will work directly with your PMS to pull data and analyze the best options for your customer.

If I have no existing database, can a CRM assist in creating parameters to capture insights?

Of course, Amadeus Hospitality Guest Management Solutions will look at your types of customers to create the right communication methods to generate traffic and bookings – this is their specialty.

Which PMS products does the product interface with?

Amadeus Hospitality Guest Management Solutions works with all major PMS vendors such as Opera by Oracle, Springer Miller, and Visual One/LMS. Ask Amadeus Hospitality if your PMS is covered.

Why do I need a CMS – doesn’t my PMS or CRS deliver emails?

While they deliver confirmations and pre/post-stay messages, a CMS looks at your data to deliver more relevant messages to your customers. This isn’t just a confirmation – this includes compelling messaging for customers to act and book your hotel, restaurant, or spa based on that specific content.