Our Call Gating solutions provide professional servicing of your hotel’s reservation calls after
regular reservation office hours (weekends, evenings, during staff meetings) and during overflow
situations. Calls are serviced by the same group of agents that handle the Preferred Travel Group toll-free reservation lines.
Our Call Gating offers the best in professional voice sales and servicing including:
• Lines answered in the hotel’s name for seamless transition for the caller
• Tracking details on all calls including number of calls received, talk time, time of day, and conversion ratio
• Available 24/7 in English
• Other languages are available upon request
• Eliminate missed calls and revenue opportunities
Opportunity to provide accountable professional voice solutions and sales support to guests for after-hours calls or during overflow periods
• Phone answered by trained reservation professionals
Place specialists on the phone rather than untrained, on-property staff
• Detailed reporting on call and production statistics
Helps you with rate strategies
• Leading Edge Voice agent system
Designed for reservation agents to ensure maximum conversion
One-time setup fee US$550 €500 £450
Per-minute fee (US Based Hotels) US$1.35 €1.17 £1.05
Per-minute fee (non-US based Hotels) US$1.75 €1.70 £1.40
*Contracted transaction fee for voice reservations apply.
*Additional fees may apply to non-US based Hotels based on telecom requirements
Where are the agents located?
Preferred Travel Group works with four service providers in the US and Canada.
How are the agents trained on my property?
The implementation process involves Voice Content Audit and a Product Presentation for agent training. Ongoing training refreshers via WebEx and Call Center visits are also welcomed.
Can the Call Center team book group blocks?
Yes, SynXis Voice Reservation system allows the agents to book into group blocks.
How does the Call Center team contact the hotel if there are any questions from customers they cannot answer?
There is a formal escalation process for agents to submit questions and customer contact information to the property via email for a call back from hotel and seamless customer service.
How do I obtain reporting?
Monthly reports are sent by Preferred Travel Group to identified contacts at your property.
Please contact your Preferred Travel Group Director of Hotel Revenue Optimization for more information.
