Preferred Connectivity Service Levels (“SLA”)
We have temporarily revised our service levels to the following:
Direct Connect – all at 20 days (IBS connections have no SLA)
Interfaces – 45 days
SynXis Logins – 5 days
SHU Logins – 10 days
Rate Loading – 10 days
Booking Engine – 10 days for all inquiries
Preferred Hotels and Resorts makes an effort to implement connectivity from SynXis to a PMS, CMS or RMS via one-way, two-way or two-way enhanced interfaces within 45 business days.
SLAs of 10 business days for:
Expedia
Booking.com
Tablet_Hotels
Secret_Escapes
Kiwi_Collection
Splendia
SLAs of 20 business days for:
Virgin_Holidays
American_International_Tours_(ATI)
DOTW
Destinations_of_the_World
Island_Destinations
LastMinute
Agoda_Priceline
Hotels_Combined
Getaroom.com
Mr_and_Mrs_Smith
Logitravel
Best_Day_Travel
Tiket.com
i-escape
EET_Global
Traveloka
HRS
GTA_Margin
Cleartrip
Superbreak
Hoterip
Any OTA that requires use of the CCX functionality has a 30 day SLA, including but not limited to:
Abreu
Ctrip
Egypt_Express
Fincahotels.com_via_CCX
GTA
GTA_Margin
GTAstatic
Hotelbeds
HRS
JacTravel
JumboTours
MetGlobal
NetAffinity
Odigeo
Ostrovok_CCX
Smart_System_Holidays
STC
STglobe
TOMAS-CCX
Any OTA that uses the IBS (formerly HBSi) connectivity has NO SLA (GTA, Delta Vacations, Pleasant Holidays, Overseas Travel International, Libgo/Liberty Travel, et al.)
Preferred Hotels and Resorts makes an effort to implement connectivity from SynXis to a PMS, CMS or RMS via one-way, two-way or two-way enhanced interfaces. The expected SLA for any interface is 45 business days.
Preferred Hotels and Resorts Database Services offers a 2 business day rate loading SLA from March through October and 5 business days from November through February.
Request for SynXis User IDs is 3 business days. It is recommended that hoteliers reach their hotel’s Super User to assist in user requests due to the delay in processing requests given to Preferred.
Jira Portal Access: How to review request status
