IMPLEMENTATION STEPS
Step 1: Hotel Sign-Up
• After discussions with the hotel, Preferred Hotels & Resorts refers the hotel to Sabre Hospitality
Solutions.
• The hotel connects with the SHS team to complete the sign-up process.
Step 2: Initial Setup and Support
• SHS provides support, building up to 12 common offers on the hotel’s behalf.
• This enables the customer to start selling through SynXis Retailing and generating additional revenue
without delays.
Step 3: Product Selection
• Once the SHS Retailing implementation team receives the request, two emails are sent:
o A welcome email to the hotel contact, including the product gathering form and an attached
PPT with examples of each offering
o Dynamic Packages will not be available on BE once SynXis Retailing goes live for the hotel.
o Note: Currently, Retail Studio will not be offered on the PHBE, but it will be added at a future
date.
• The hotel will complete the SynXis Retailing Product Selection and Input Form for the product they
would like to build.
• The form will help SHS team build the offerings based on the hotel’s requirements.
• There is no minimum number of offers required for the customer to go live. It is recommended that
hotels aim for 5 or more products to be set up in SynXis Retailing before going live to ensure hotels can
quickly experience revenue growth and benefits.
Step 4: Initial Submissions and Coordination
• After receiving the initial submissions via MS form, the SHS team builds the first offers.
• The SHS team will inform the property of any missing information or additional recommendations.
• Once the information is provided, a kick-off call will be scheduled with the hotel to finalize the offers
and schedule activations. Note: The kick-off call can potentially be the activation call as well, if all the
information has been provided. During the call, all offers will be reviewed and, if the hotel agrees, SHS
will set it live.
• The expected timeline to get new hotels up and running is two weeks from the receipt of completed/
approved input forms.
Step 5: Finalization and Go-Live
• On the kick-off/activation call, the SHS team will go through the products created for the hotel and
confirm with the customer if they are happy with the build.
• If the hotel is ready, the SHS team will activate SynXis Retailing.
• NOTE: Once a property is active, they will not be able to use Dynamic Packages.
