Does the Payment Gateway work with my current credit card processor and bank?
Possibly. As you proceed with the Payment Gateway be sure to ask – you may have to work with different providers based on their current agreements.
What if I only want to authorize cards and not take deposits, can I do that?
Yes. The setup is either/or, and can be arranged in the set up.
Why doesn’t the CRS verify the card?
The SynXis CRS passes information to your PMS, and while it can validate the number, it is unable to authenticate it without communicating with a bank — hence the purpose for the Payment Gateway for your Booking Engine. Remember that many distribution channels feed into the CRS, such as the GDS and many OTAs, which may or may not have an authentication process.
Does the Payment Gateway work on all channels that integrate with the SynXis CRS?
Payment Gateways are currently only certified to work with the SynXis Booking Engine (including hotel level PHR Sponsored SBE’s) and some are also certified for the SynXis Voice Agent tool. Custom Booking Engines using Synxis connectivity (such as one that is used for the Preferred Hotels Brand websites) currently do not support these features. Other channels such as GDS, IDS and Channel Connect Channels are also not currently certified.
