Our Customer Relationship Management tool allows for a variety of proactive outreach and engagement tools and services to anyone entered into the PMS system including:
• Custom email options based on set hotel-directed parameters
• Reservation confirmation
• Pre-stay email to confirm arrival details, promote restaurant specials, spa offers, area entertainment, and more
• Post-stay thank you email
• Customized templates designed for the hotel
• Online comment card providing instant feedback and monthly reporting to the hotel
• Promotional campaigns based on past-stay history
