In order to effectively use the Central Reservations System ("CRS"), a minimum of knowledge on this system is required. PHG currently uses the SynXis CR by Sabre. SynXis has an on-line learning platform - the Sabre Hospitality University, or SHU. If you do not have access to the SHU please complete and submit this form.
- To access the SHU, login to SynXis and click the tab 'SHU' on the top-right hand corner of your home screen.
- Locate the PHG Hotelier Certification in the Assigned Training area and enroll in it.
- Download your Learning Transcript from Sabre Hospitality University following these steps and send them to UID@Preferredhotels.com within 30 days of the hotel going live.
Please see below the list of basic courses for the SynXis CRS (as of July 2022):
MANDATORY for each user and hotel
CONDITIONAL - required if any of the technologies mentioned are implemented
OPTIONAL - recommended courses to take in order to expand your knowledge
Access and Navigation of the SynXis CR for New Users - 7 minutes
PHG Hotel Distribution and Configuration Checklist - 20 minutes
PHG User Management - 16 minutes
Room Setup in the SynXis CR - 44 minutes
PHG Image Management - 21 minutes
SynXis CR Policies Configuration - 88 minutes
PHG Configure Payment Processing - 7 minutes
PHG Rate Configuration and Pricing - 42 minutes
Best Available Rate (BAR) in SynXis CR - 22 minutes
PHG Merchandizing Opportunities - Promotions - 23 minutes
Create Hotel Descriptive Content (HOD and HCD) - 10 minutes
PHG Load Rates to GDS/IDS - 15 minutes
Utilize the SynXis Platform Reporting - 18 minutes
PHG Manage SynXis CR for Non-Integrated Hotels - 61 minutes
PHG Stay Restrictions - 15 minutes
Manage Short-Term Strategy with Daily Manager - 44 minutes
Troubleshoot and Restatus ARI with Interface Health Center - 17 minutes
Payment Processing:
Payment Processing - 12 minutes
Integrated/Non Integrated Hotels:
Manage SynXis CR for Non-Integrated Hotels - 31 minutes
Manage SynXis CR with Property Connect Integrations - 91 minutes
CC/CCX:
Channel Connect - 70 minutes
What is Channel Connect Express (CCX)? - 6 minutes
Setting Up Products in Channel Connect Express - 7 minutes
Perform Updates on Your Channels in Channel Connect Express - 16 minutes
Linking Products in Channel Connect Express - 9 minutes
Completing the PRS Form for Your Channels for CCX - 6 minutes
SynXis Booking Engine:
Introduction to SynXis Booking Engine (SBE) - 8 minutes
Utilize the SynXis Booking Engine Designer - 29 minutes
Enhance the Digital Experience with Metasearch - 6 minutes
SBE Technical Webinars - 168 minutes
SynXis Voice Agent:
Use the SynXis Voice Agent (SVA) Application - 45 minutes
RMS:
Revenue Management Tools - 26 minutes
Channel Connect (OTA) Rate Configuration and Pricing - 21 minutes
Merchandizing - Coupons and Packages - 59 minutes
Company Profiles - 36 minutes
Configure Email Templates in the SynXis CR - 27 minutes
Groups (Configuration) - 40 minutes
Utilize the SynXis CR Bulk Data Import Tools - 19 minutes
Stay Restrictions - 12 minutes
Training Alternatives:
Fundamentals of SynXis (LIVE CLASS) - Throughout the year and in various locations we offer 2-3 day basic SynXis training in person. Click here for a list of classes and fees. Note: attending this course fulfills training requirements if attended within 30 days of CRS activation date.
On Property Support - Dedicated, on-property SynXis CR/revenue management training designed specifically for your hotel is available at a cost of US$1,200 per day plus cost of travel for the trainer. This includes an unlimited number of hotel employees. Contact your dedicated Hotel Revenue Optimization Team for more information.
Should you have any questions please contact your Hotel Revenue Optimization Team
