Preferred Hotels & Resorts has created and compiled extensive resources to aid our member hotels in the recovery process. Access these resources using the links below.
Preferred Resources (a PreferredNet log-in is required to access this section)
Adopted from HOTELS Magazine
--- Consider asking staff to take vacations now in lieu of having to require non-paid leave
--- Hold fewer group meetings and use technology to let back-office staff work from home
--- Use software like WhatsApp for meetings when face-to-face isn’t completely necessary
--- Extend tier status for loyalty club members
--- Offer more flexibility with cancellation and modification policies for all non-cancellable reservations
--- Spend more time with the guests, upgrade more to engender loyalty
--- Shorten the operating hours of restaurants or reduce the number open, and consider the same for spas.
--- Band together with other local hoteliers to lobby local governments for tax holidays and relief funding to support businesses that drive local revenue
--- Move renovations forward, even close now to do so, to be better prepared when the eventual rebound transpires
--- If part of a brand or group, to improve staff morale and avoid longer layoffs, consider redeploying teams at challenged properties or hotels preparing to open
--- Reconsider outsourcing where you could give existing team members more hours as well as keep them busy
--- Develop best practices for health and safety challenges